We want you to love your order. If you don’t, no hard feelings.
✅ 30-day returns
You have 30 days from the delivery date to request a return.
What can be returned?
• Unworn, unwashed clothing with original tags attached
• Accessories in original packaging (except earrings — hygiene reasons)
What’s final sale?
• Earrings, lingerie, swimwear
• Gift cards
• Items marked “Final Sale”
How to return
1. Email us at [Your Email] with your order number and which item(s) you want to return.
2. We’ll send you a return label (cost deducted from your refund unless the return is our fault).
3. Pack the items and drop off at the carrier within 7 days.
4. Once we receive and inspect, we’ll refund you within 5–7 business days.
💰 Refunds
• Refund goes back to your original payment method.
• Original shipping fees are not refunded.
• Return shipping is on you unless we made a mistake (wrong item, defective).
🔄 Exchanges
We don’t do direct exchanges. Instead, return the item for a refund and place a new order. That’s the fastest way to get the right size/color.
💔 Damaged or wrong item
We’re so sorry. Email us within 48 hours of delivery with:
• Your order number
• A clear photo of the issue
We’ll send a replacement for free and cover return shipping if needed.
🎁 Store credit option (if you prefer)
Not sure about a refund? We can issue store credit that never expires. Just tell us when you email.
Questions? [Your Email] – we’re here to help.
— [Your Brand Name]
